Returns & Exchanges
At Collen & Clare, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 14-day return policy for all unworn and tagged items. Please ensure your returns are packaged securely to maintain the quality of our premium fashion collections.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all designer tags attached, ensuring the inclusion of your completed delivery note.
Ship the Parcel
Generate and print your prepaid shipping label from the portal, then drop off your package at any authorized courier collection point.
Receive Your Refund
Once our boutique team inspects the returned goods, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing