Frequently Asked Questions
Everything you need to know about shopping with Collen & Clare.
What are your shipping options and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free standard shipping is available on all UK orders over £150.
What is your return policy?
We accept returns within 14 days of receipt. Items must be unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
How do I know what size to order?
We provide a comprehensive size guide on each product page to help you find the perfect fit. Since we stock curated international brands, sizing can vary slightly; feel free to contact our customer care team for specific garment measurements.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately. Once an order has been dispatched, we are unable to make any modifications.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.